Fees & Policies

Helping children find success
Helping parents find solutions

Make An Appointment

Fees

Our fees are set below the recommended guidelines established by the respective regulatory bodies. Please note that our services are not covered by OHIP, although some extended health care plans do cover (all or a portion of) these services.  Please check with your insurance provider to see if you have coverage for services, and which of our clinicians are will be covered by your plan (psychology, psychotherapy, or social work).

Fees are due at the end of each session. Fees can be paid by Visa, Mastercard, debit, or cash. A receipt will be provided upon payment, which can be submitted to your insurance company for reimbursement. We do not provide direct billing at this time.

Please note that 1-hour sessions usually end at 50 minutes, to allow time for updating your records, scoring, planning for your next session, and securing your information.

Related services such phone calls or requests for additional documentation or letters will be billed at the standard rate, in 15-minute intervals.

COVID-19 NOTICE: Due to the ongoing health concerns related to covid19, all sessions are being completed online. Payment is limited to credit card (VISA, Mastercard), and electronic transfer at this time.

Privacy Policy

Personal Health Information collected from you is used only for the purpose collected (assessment, diagnosis, care or treatment). All your information is kept confidential, and confidentiality can only be breeched in specific circumstances, which will be discussed with you at your first meeting. Information is kept in secure locations, and all electronic information is protected and encrypted. All privacy policy information will be provided to you in writing and discussed during the first intake session. If you have questions about any of this information, please ask.

Email

Please note that confidentiality cannot be guaranteed if you choose to communicate via email. However, every effort will be made to protect the confidentiality of your information to the extent possible by restricting access to email accounts and password-protecting electronic documents. Please limit personal and confidential information sent via email.

Social Media

Our clinicians do not accept friend requests or any other type of online social networking connections with former or current clients. This is to protect your confidentiality and our respective privacy. Please avoid contacting your clinician via text messaging or through messaging services on social networking sites (such as Facebook or LinkedIn) as these are not secure sites and your confidentiality cannot be guaranteed. The best method of contact is via phone, or through a direct email account (for information that is not confidential).

Addressing Concerns

Every effort is made to include you every step of the way, and to ensure you understand and are comfortable with all procedures. If you have any questions or concerns about our services, please contact your clinician directly and your concerns will be addressed in a respectful and timely manner. You may also contact the clinic director if you are not able to resolve your concerns with your clinician.

All registered clinicians are required to abide by a code of ethical conduct. If you feel that your clinician has acted unethically or unprofessionally, you are entitled to file a formal complaint with their respective regulatory body. You can learn more about each regulatory college and their ethical code at their respective websites: