Frequently Asked Questions

Answers to some of your most commonly-asked questions

Registrants with the College of Psychologists of Ontario are called either “Psychologists” or “Psychological Associates”.

Those who hold a doctoral degree in psychology are called Registered Psychologists and hold the title of “Dr.” Those who have master’s degrees are called either Registered Psychologists or Registered Psychological Associates.

While there are differences in training between master’s and doctoral prepared practitioners, Psychologists and Psychological Associates all have advanced training in mental health, have passed the same regulatory examinations, and are licensed by the College of Psychologists of Ontario to provide the same scope of practice: psychotherapy, mental health assessment, and diagnosis of learning, developmental, or mental health disorders.

Registered Social Workers and Registered Psychotherapists have advanced mental health training in psychology, counselling, or related fields, and are licensed to provide counselling and psychotherapy services. They do not diagnose mental health disorders, but offer treatment services for a wide range of mental health concerns.

Choosing a therapist may be confusing, and we get it! Who you should see depends on several factors, including the referral concern, the therapist’s ability to treat your concern, the connection between you and the therapist, your age, location, and availability. To help you navigate this, we are happy to ask you the relevant questions when you call, and match you with the best therapist for you!

Fees vary depending on the service you are seeking, and the clinician you see. This makes it difficult to list fees on our website, and we apologize for this inconvenience. Please contact us directly to find out more about our current fees. Please note that our fees are not covered by OHIP. Be sure to check with your insurance provider to review your coverage for mental health services.

There is a lot of free parking at our location, at the front and back of the building.

We are currently offering in-person services for assessments only. All therapy and counselling sessions are virtual only. If you are coming in for an assessment, please ensure you are masked for the duration of the assessment. You will also be required to complete our Covid-19 screening questionnaire. If you are displaying any signs of illness, you will be asked to reschedule your appointment for a later date. We reserve the right to cancel or postpone in-person sessions if Covid-19 restrictions in our area change in the future.

We take the safety of our clients and staff seriously. Below are the precautions currently in place:

All consultations, counselling, and therapy sessions are virtual / online only at this time. Assessments are being offered in-person. Staff are required to self-screen for any in-person appointments, and to wear a mask during sessions. Face shields are provided for optional use. Staff who are displaying signs of illness will be asked to cancel all appointments and self-isolate until they test negative for Covid-19, or until symptoms are resolved.

Clients are asked to complete a Covid-19 screening questionnaire and to wear a mask to all sessions. If a client is displaying signs of illness, they will be asked to cancel all appointments and self-isolate until they test negative for Covid-19, or until symptoms are resolved. Clients are asked to sanitize their hands upon entering the office. Physical distancing is enforced as much as possible during sessions. Test materials and high touch surfaces are sanitized before and after each session. Only one client will be booked for in-person assessment per day.

We are constantly monitoring the situation, and will respond accordingly as new information is made available. We reserve the right to cancel or postpone in-person sessions if Covid-19 restrictions in our area change in the future.