Frequently Asked Questions

Answers to some of your most commonly-asked questions

Registrants with the College of Psychologists of Ontario are called either “Psychologists” or “Psychological Associates”.

Those who hold a doctoral degree in psychology are called Registered Psychologists and hold the title of “Dr.” Those who have master’s degrees are called either Registered Psychologists or Registered Psychological Associates.

While there are differences in training between master’s and doctoral prepared practitioners, Psychologists and Psychological Associates all have advanced training in mental health, have passed the same regulatory examinations, and are licensed by the College of Psychologists of Ontario to provide the same scope of practice: psychotherapy, mental health assessment, and diagnosis of learning, developmental, or mental health disorders.

Registered Social Workers and Registered Psychotherapists have advanced mental health training in psychology, counselling, or related fields, and are licensed to provide counselling and psychotherapy services. They do not diagnose mental health disorders, but offer treatment services for a wide range of mental health concerns.

Choosing a therapist may be confusing, and we get it! Who you should see depends on several factors, including the referral concern, the therapist’s ability to treat your concern, the connection between you and the therapist, your age, location, and availability. To help you navigate this, we are happy to ask you the relevant questions when you call, and match you with the best therapist for you!

Fees vary depending on the service you are seeking, and the clinician you see. This makes it difficult to list fees on our website, and we apologize for this inconvenience. Please contact us directly to find out more about our current fees. Please note that our fees are not covered by OHIP. Be sure to check with your insurance provider to review your coverage for mental health services.

Yes, there is ample free parking at our location, at the front and back of the building.

We are currently offering in-person services for assessments only. All therapy and counselling sessions are virtual only. If you are coming in for an assessment, please ensure you are masked for the duration of the assessment. You will also be required to complete our COVID-19 screening questionnaire. If you are displaying any signs of illness, you will be asked to reschedule your appointment for a later date. We reserve the right to cancel or postpone in-person sessions if COVID-19 restrictions in our area change in the future.

We know many of our clients have concerns about COVID-19. Below are the precautions we currently have in place:

  • All counselling / therapy sessions continue to be online-only at this time.
  • Assessments are being offered in-person, following provincial public health guidelines.
  • Staff and clients are required to complete a COVID-19 screen, prior to attending each appointment.
  • Staff and clients are required to wear a mask to all in-person sessions.
  • Face shields are provided for optional use.
  • Staff and clients are asked to sanitize their hands upon entering the office.
  • Physical distancing is enforced as much as possible in waiting areas, and during sessions.
  • Test materials and high touch surfaces are sanitized before and after each session.
  • There is an air purifier with a HEPA filter in each office.
  • We offer touchless payment via credit card on file or e-transfer.

We are constantly monitoring the situation, and will respond accordingly as new information is made available. We reserve the right to cancel or postpone in-person sessions if COVID-19 restrictions in our area change in the future.

(Updated July 21, 2021)